Legal

Terms of Service

Sharedocs — Dutch Spaghetti Software Ltd

Important Notice

Please read these Terms of Service carefully before creating an account or using Sharedocs. By registering for an account or accessing the platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the platform.

These Terms form a legally binding agreement between you and Dutch Spaghetti Software Ltd ("we", "us", "our"), a company registered in England and Wales (company number 17063741). References to "Sharedocs", "the platform", or "the service" mean the document sharing platform available at sharedocs.net and any associated domains.

If you are using Sharedocs on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.

1. About the Service

Sharedocs is a white-label document sharing platform that allows account holders ("Owners") to create branded document libraries and share them securely with collaborators. The core service comprises:

  • Creation and management of document libraries;
  • Upload, organisation, and sharing of documents with invited collaborators;
  • Access controls, branding options, and optional custom domains;
  • Subscription-based tier management with associated features and limits.

Collaborators — people invited by an Owner to access a library — do not pay to use Sharedocs. Only Owners pay subscription fees. Collaborators' use of the platform is subject to these Terms in the same way as Owners.

The platform is intended for professional use by teachers, coaches, consultants, small businesses, and similar organisations. It is not intended for consumers seeking purely personal, non-commercial use.

2. Eligibility and Account Registration

2.1 Age and Capacity

You must be at least 18 years old and have the legal capacity to enter into contracts to create an account. By registering, you confirm that you meet these requirements.

2.2 Account Registration Methods

You may create and access your Sharedocs account in two ways:

Email and password: You provide your email address and choose a password. You are responsible for keeping your password secure and must not share it with anyone.

Google Sign-In: You may register or sign in using your existing Google account. By choosing this method, you authorise us to receive your name, email address, and Google account identifier from Google. Your use of Google Sign-In is additionally subject to Google's Terms of Service and Google's Privacy Policy. We are not responsible for Google's services or their availability. You are responsible for the security of your Google account; if someone gains access to your Google account, they may also be able to access your Sharedocs account.

Regardless of which method you use, you agree to provide accurate, current, and complete information and to keep it up to date.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@sharedocs.net if you suspect any unauthorised access to or use of your account. We are not liable for any loss arising from your failure to keep your credentials or your linked Google account secure.

2.4 Google Sign-In Account Recovery

If you use Google Sign-In and subsequently lose access to your Google account, your ability to sign in to Sharedocs will be affected. We recommend setting a Sharedocs password from your account settings as a fallback. We will make reasonable efforts to assist with account recovery but cannot guarantee access where the linked Google account is irrecoverable.

2.5 One Account Per User

You may not create multiple accounts to circumvent subscription limits, access restrictions, or these Terms.

3. Subscriptions and Payment

3.1 Subscription Tiers

Sharedocs is available on a subscription basis across the following tiers:

Tier Monthly Annual
Free £0 £0
Personal £2.99/month £29/year
Professional £6.99/month £69/year
Business £19.99/month £199/year

Features, limits (including storage, libraries, documents, and collaborators), and available functionality vary by tier. Full details are set out on our Pricing page, which forms part of these Terms by reference.

3.2 Billing and Payment

Paid subscriptions are billed in advance on a recurring monthly or annual basis. Payment is processed securely via Stripe. We do not store your payment card details.

By subscribing, you authorise us to charge the applicable subscription fee to your chosen payment method on each billing date until you cancel.

3.3 Free Trial and Money-Back Guarantee

We offer a 30-day money-back guarantee on your first payment for any paid tier. If you are not satisfied within 30 days of your first payment, contact us and we will issue a full refund, no questions asked. This does not affect your statutory rights.

3.4 Price Changes

We may change our subscription prices from time to time. We will give you at least 30 days' notice of any price increase by email. If you do not agree to the new price, you may cancel your subscription before the change takes effect. Your continued use of the platform after the effective date of any price change constitutes your acceptance of the new price.

3.5 Annual Subscriptions

Annual subscriptions are paid in full at the start of each billing year. Where you cancel an annual subscription mid-term, the cancellation takes effect at the end of the current annual period. We do not offer pro-rata refunds for the unused portion of an annual subscription unless required by applicable law.

3.6 Cancellation

You may cancel your subscription at any time from your Billing Settings. Cancellation takes effect at the end of your current billing period, after which your account will revert to the Free tier. You will retain access to paid features until the end of the period for which you have paid.

3.7 Failed Payments

If a payment fails, we will notify you by email and attempt to retry the payment. If payment remains outstanding after reasonable attempts to collect it, we may suspend access to paid features or terminate your account. We will make reasonable attempts to collect overdue payments before suspending or terminating your account.

3.8 VAT and Taxes

All prices are stated exclusive of VAT. Where VAT or other taxes apply, they will be added at the applicable rate and shown clearly before you complete your purchase.

4. Acceptable Use

4.1 Permitted Use

You may use Sharedocs solely for its intended purpose — to create, manage, and share document libraries — in accordance with these Terms and all applicable laws.

4.2 Prohibited Conduct

You must not use Sharedocs to:

  • upload, share, or transmit any content that is unlawful, harmful, defamatory, obscene, discriminatory, or that infringes any third party's intellectual property or other rights;
  • upload, share, store, or transmit any child sexual abuse material (CSAM) or any content that sexualises, exploits, or endangers minors in any way — this is an absolute prohibition and will result in immediate account termination and referral to the relevant authorities and the Internet Watch Foundation (IWF);
  • upload content that facilitates, encourages, or glorifies terrorism, violence, or serious organised crime;
  • distribute malware, viruses, ransomware, spyware, or any other malicious or harmful code, including files designed to disguise their true nature or execute unintended actions on a recipient's device;
  • engage in or facilitate harassment, abuse, or threats against any person;
  • attempt to gain unauthorised access to any part of the platform, another user's account, or any systems connected to the platform;
  • use automated tools (such as bots or scrapers) to extract content or data from the platform without our prior written consent;
  • share your anonymous access token or account credentials with persons other than those you have explicitly invited as collaborators;
  • circumvent, disable, or interfere with security features of the platform, including features that prevent or restrict use or copying of content;
  • deliberately misidentify or relabel files to circumvent file format restrictions, evade content inspection, or disguise the true nature of uploaded content (see Section 4.5);
  • use the platform to send unsolicited communications (spam);
  • misrepresent your identity, affiliation, or the ownership of content you upload;
  • use the platform in any way that could damage, overburden, or impair our infrastructure; or
  • resell, sublicense, or commercialise access to the platform to third parties without our prior written consent.

4.3 Content Standards

You are solely responsible for all documents and other content you upload to or share via Sharedocs ("Your Content"). You confirm that Your Content does not violate any applicable law or third-party rights, and that you have all necessary rights, licences, and consents to upload and share it. You further confirm that Your Content does not constitute CSAM or any other illegal material as described in Section 4.4.

4.4 Illegal and Harmful Content

Child sexual abuse material (CSAM): We have a zero-tolerance policy towards CSAM. We are legally required under the Protection of Children Act 1978 and related legislation to report any suspected CSAM to the Internet Watch Foundation (IWF) and, where appropriate, to the National Crime Agency (NCA) or other relevant authorities. Any account found to have uploaded or shared such material will be terminated immediately and the matter referred accordingly. We will cooperate fully with law enforcement agencies in any investigation.

Reporting abuse: If you encounter content on the platform that you believe is illegal, harmful, or in violation of these Terms, please report it immediately to security@sharedocs.net. We will acknowledge your report within 2 Business Days and take appropriate action, which may include content removal, account suspension, and referral to the relevant authorities.

Takedown procedure: Where we receive a valid report of illegal content, a legal notice, or a request from a competent authority, we will act promptly to review and, where appropriate, remove the relevant content and/or suspend the relevant account. We will cooperate with law enforcement requests made in accordance with applicable law. We are not obliged to provide advance notice of a takedown where doing so could prejudice an investigation or where immediate action is required.

Law enforcement cooperation: We will disclose account information and content to law enforcement or other competent authorities where required by law, pursuant to a valid legal process, or where we reasonably believe disclosure is necessary to prevent serious harm or an imminent threat.

4.5 File Uploads and Format Validation

The platform validates uploaded files against their actual file content (using file signature inspection), not solely the filename or extension provided. This means:

  • Uploading a file with a misleading or incorrect extension in order to circumvent format restrictions applicable to your subscription tier is a breach of these Terms.
  • Uploading a file whose actual content does not match its declared file type is a breach of these Terms, regardless of whether this was deliberate.
  • We reserve the right to reject uploads that fail format validation, remove files that are subsequently identified as misidentified, and suspend or terminate accounts where deliberate misrepresentation of file types is detected.

File format restrictions applicable to each subscription tier are set out on the Pricing page. These restrictions exist to ensure a consistent, safe experience for all users and their collaborators.

4.6 Enforcement

We reserve the right to remove any content that, in our reasonable judgement, violates these Terms or any applicable law, and to suspend or terminate accounts involved in prohibited conduct. We are not obliged to monitor all content on the platform but may do so where we have reason to believe a violation is occurring.

5. Your Content and Intellectual Property

5.1 Ownership of Your Content

You retain full ownership of all documents and content you upload to Sharedocs. We claim no ownership over Your Content.

5.2 Licence to Sharedocs

By uploading content to Sharedocs, you grant us a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Content solely to the extent necessary to provide the service to you and your collaborators. This licence ends when you delete the content or close your account, subject to our data retention obligations.

5.3 Our Intellectual Property

All software, algorithms, designs, trade marks, and content that form part of the Sharedocs platform (excluding Your Content) are owned by or licensed to Dutch Spaghetti Software Ltd and are protected by intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the platform during your subscription period.

You must not copy, modify, decompile, reverse-engineer, disassemble, or create derivative works from any part of our platform.

5.4 Feedback

If you provide us with suggestions, feedback, or ideas about the platform, you grant us a perpetual, royalty-free licence to use that feedback without any obligation to you.

6. Data Protection

6.1 Our Roles

For the purposes of UK GDPR and the Data Protection Act 2018:

  • Where we process personal data about you as an account holder (such as your name, email address, and billing information) for the purpose of providing and administering your subscription, we act as a data controller.
  • Where you, as a library Owner, instruct us to store and process documents or personal data belonging to your collaborators or your own clients, we act as a data processor on your behalf and you act as the data controller.

6.2 Our Privacy Policy

Our Privacy Policy sets out in full how we collect, use, store, and share personal data, and the rights available to data subjects. It forms part of these Terms by reference. Please read it carefully.

6.3 Your Data Protection Obligations

Where you upload documents or invite collaborators whose personal data may be processed via the platform, you are responsible as data controller for:

  • having a lawful basis for processing that personal data;
  • providing your collaborators and any affected data subjects with appropriate privacy notices;
  • ensuring you have the right to share any personal data contained in documents you upload; and
  • complying with all applicable data protection laws, including UK GDPR.

6.4 Google Sign-In and Data

Where you use Google Sign-In, Google LLC acts as an independent data controller for the authentication interaction. We receive only your email address, display name, and Google account identifier from Google. Full details of what Google collects and how they use it are set out in Google's Privacy Policy.

7. Collaborators

7.1 Inviting Collaborators

Owners may invite collaborators to their libraries by email. Collaborators accept an invitation via a secure link, after which they receive access appropriate to their assigned role.

7.2 Collaborator Tiers and Access Types

The number of collaborators you may invite, and the access modes available to them (anonymous token-based access or account-required access), depend on your subscription tier. Full details are set out on the Pricing page.

7.3 Collaborators' Responsibilities

Collaborators are bound by these Terms in relation to their use of the platform. As an Owner, you are responsible for ensuring that the collaborators you invite use the platform in accordance with these Terms.

7.4 Anonymous Access Tokens

Anonymous access links are personal to the invited collaborator and must not be shared with or forwarded to other individuals. We monitor for signs of token sharing (access from multiple distinct IP addresses within a short window) and may revoke tokens or notify Owners where we detect suspected misuse.

7.5 Removal of Collaborators

Owners may remove or suspend collaborators at any time. We will send the affected collaborator an email notification informing them that their access has been revoked or suspended.

8. Custom Domains and Branding

8.1 Custom Domains

Business tier Owners may configure a custom domain for their library (for example, docs.yourcompany.com). By doing so, you confirm that you own or have the right to use the relevant domain name and that its use does not infringe any third-party rights.

You are responsible for configuring your DNS records correctly in accordance with our instructions. We will provision SSL certificates via Cloudflare automatically once your domain is verified.

8.2 White-Label Features

Features such as custom logos, brand colours, and custom domains are provided to allow you to present the service in a manner consistent with your own brand. You must not use these features in a way that misrepresents the origin of the platform, breaches any applicable law, or infringes third-party intellectual property rights.

8.3 Platform Branding

The "Powered by Sharedocs" attribution is displayed on Free tier libraries. This attribution is removed automatically on paid tiers.

9. Downgrades, Cancellation, and Data Retention

9.1 Downgrade Impact

If you downgrade your subscription or cancel (resulting in reversion to the Free tier), the following consequences apply based on the tier you are moving to:

  • Excess libraries beyond your new tier's limit will be suspended (not deleted). Collaborators will be notified.
  • Excess collaborators beyond your new tier's per-library limit will be suspended (not deleted immediately).
  • On reversion to Free: all collaborators will have their access revoked and libraries will be set to anonymous access only (with a maximum of 5 collaborators).
  • Custom domains (Business feature) will be removed.
  • Library Terms of Service (Business feature) will be disabled.
  • Account-required access (Professional/Business feature) will be converted to anonymous access, and affected collaborators will be notified and issued new anonymous access tokens.

Before confirming a cancellation or downgrade, you will be shown a full impact preview describing exactly what will change.

9.2 Grace Periods

Where your documents or storage exceed your new tier's limits after a downgrade, a 30-day grace period applies. During this period:

  • uploads to the affected library will be blocked;
  • we will automatically generate and email you a full backup of your library as an encrypted ZIP archive;
  • you can export your content or upgrade your plan to resolve the breach.

After the 30-day grace period, the oldest documents exceeding your tier's limits will be automatically and permanently deleted. We will notify you before this occurs.

9.3 Library Expiry

Free tier libraries expire automatically 6 months after creation. Paid tier Owners may also set optional expiry dates on their libraries. You will receive email reminders at 30, 16, 9, and 1 day(s) before expiry. On expiry, the library is suspended and a full backup is emailed to all library admins. The backup is available for 7 days.

9.4 Account Deletion

Account deletion is currently processed by us on request. To request deletion of your account and all associated data, please contact support@sharedocs.net. We will complete the deletion within a reasonable time and confirm when it is done. Certain data (such as financial records) may be retained for the period required by law.

10. Service Availability and Changes

10.1 Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. We may perform scheduled or emergency maintenance, during which the platform may be temporarily unavailable. Where scheduled maintenance is planned, we will use reasonable endeavours to notify you in advance.

10.2 Changes to the Platform

We may add, modify, or remove features from the platform at any time. Where we make a material change that reduces the functionality you subscribed for, we will provide reasonable notice and you may cancel your subscription for a pro-rata refund of any prepaid fees for the unused period.

10.3 Discontinuation

In the event that we discontinue the Sharedocs platform, we will provide at least 90 days' written notice. During this notice period, you will be able to export your data using the platform's export features.

11. Limitation of Liability

11.1 What We Are Not Liable For

To the maximum extent permitted by law, we exclude all liability for:

  • loss of profits, revenue, business, data, or anticipated savings;
  • indirect or consequential loss of any kind;
  • loss arising from your failure to maintain secure access to your account or your linked Google account;
  • the actions or omissions of third-party services, including Google, Stripe, or Resend;
  • loss of or damage to Your Content caused by a third party or by circumstances outside our reasonable control; and
  • any loss arising from your use of the platform in breach of these Terms.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law, including under the Consumer Rights Act 2015.

11.2 Our Liability Cap

Where we are liable to you, our total aggregate liability in connection with any event or series of related events shall not exceed the greater of:

  • the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or
  • £100.

11.3 Consumers

If you are a consumer (meaning you are using Sharedocs wholly outside of a trade, business, or profession), nothing in these Terms affects your statutory rights. The liability limitations above apply only to the extent permitted by the Consumer Rights Act 2015 and other applicable consumer protection legislation.

12. Indemnity

You agree to indemnify and hold harmless Dutch Spaghetti Software Ltd, its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

  • your use of the platform in breach of these Terms;
  • Your Content and any claim that it infringes any third-party rights;
  • your breach of any applicable data protection law in respect of collaborator data; or
  • your use of Google Sign-In and any claim arising from your management of your Google account.

13. Changes to These Terms

13.1 Notification

We may update these Terms from time to time. We will notify you of any material changes by email and by updating the version date above. Material changes will take effect no sooner than 30 days after notification, unless required earlier by law or to address a security risk.

13.2 Acceptance

Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should cancel your subscription and cease using the platform before they take effect.

14. Suspension and Termination

14.1 Termination by You

You may close your account at any time via your account settings or by contacting us. Cancellation of a paid subscription is governed by Section 3.6.

14.2 Termination or Suspension by Us

We may suspend or terminate your account, with or without notice, if:

  • you breach these Terms in a manner that is material or repeated, and (where the breach is capable of remedy) you fail to remedy it within 14 days of us notifying you;
  • you fail to pay any amounts due and do not remedy this within 7 days of notice;
  • we reasonably believe your account is being used for fraudulent, illegal, or harmful activity; or
  • we are required to do so by law or a regulatory or governmental authority.

We may suspend your account (rather than terminate it) where we are investigating a suspected breach, or where suspension is necessary to protect the platform or other users.

In cases involving suspected CSAM or other serious illegal content, we may terminate the account immediately and without prior notice, as set out in Section 4.4.

14.3 Effect of Termination

On termination of your account for any reason, your right to access and use the platform ceases immediately. Sections 5 (Intellectual Property), 6 (Data Protection), 11 (Limitation of Liability), 12 (Indemnity), and 16 (Governing Law) survive termination.

15. General

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any supplementary terms referenced herein, constitute the entire agreement between you and Dutch Spaghetti Software Ltd in relation to your use of Sharedocs, and supersede all previous agreements.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or (if modification is not possible) severed from the Terms. The remaining provisions shall continue in full force and effect.

15.3 Waiver

A failure or delay by us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Any waiver must be in writing to be effective.

15.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that your rights are not materially diminished.

15.5 Force Majeure

We are not liable for any failure or delay in performance of our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including (without limitation) natural disasters, acts of government, power failures, internet outages, or acts of third parties.

15.6 No Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999, except that our officers and employees may enforce the benefit of the limitation of liability provisions.

15.7 Notices

Notices from us to you will be sent to the email address registered to your account. Notices from you to us should be sent to legal@sharedocs.net. Notices sent by email are deemed received on the day of transmission (if sent before 17:00 on a Business Day) or the next Business Day otherwise.

16. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, except that:

  • if you are a consumer resident in Scotland, you may bring proceedings in the Scottish courts; and
  • if you are a consumer resident in Northern Ireland, you may bring proceedings in the Northern Irish courts.

We encourage you to contact us in the first instance to try to resolve any dispute informally. Please email us at support@sharedocs.net with the subject line "Dispute" and we will aim to respond within 10 Business Days.

17. Contact Us

If you have any questions about these Terms or the platform, please contact us:
Company Dutch Spaghetti Software Ltd
Registered address 5 Central Way, Oxted RH8 0LS
Company number 17063741
General enquiries support@sharedocs.net
Legal notices legal@sharedocs.net
Billing enquiries billing@sharedocs.net
Abuse reports security@sharedocs.net
Website https://sharedocs.net